FAQ and troubleshooting
Logging in
I forgot my password. Enter your email on the login screen and press “Forgot Password?”. No email? Check your spam folder.
It says “Too many failed attempts”. Wait a few minutes and try again, or reset your password.
I got an invitation, but after signing up I do not see the organisation. Sign up with the same email address the invitation was sent to, and sign in from the invitation link. If the account exists but the email is not confirmed, ask the director or administrator to resend the invitation — the new link gives access right away.
Google sign-in does not open. Some apps (for example the browser inside a chat app) block the Google window. Open the page in your phone’s normal browser, or sign in with your email.
I keep the score with a code and the code is not valid. The code may have expired or been revoked, or the event has ended. Ask the organiser for a new code. After several wrong tries you have to wait 15 minutes.
Roles and the menu
A colleague sees a menu item that I do not. The menu depends on your role and on the add-ons switched on for the organisation. Check that you are in the right workspace (“Use as”). If you are, ask your administrator or director to change your role.
I have several roles (federation, club, sport centre). One account can hold all of them. Switch workspace at the bottom of the sidebar under “Use as”.
Who can change my role? In a sport centre, the director (Staff and roles); in a federation, an admin (Federation); in a club, an admin (Club).
Language and browser translation
How do I change the app language? Pick the language in the top bar. ZeroScore works in Lithuanian, English, Polish, German, French, Russian, Slovak and Norwegian.
My browser (for example Chrome) offers to translate the page. If your language is in the list above, choose it in the app and decline the browser translation: translated pages show button names that do not match this manual. If your language is not in the list, browser translation is fine to use. If a page behaves oddly with translation on, switch translation off for zeroscore.app and reload the page.
Other common questions
The page shows old data or seems stuck. Reload the page (the browser’s reload button or F5). If that does not help, log out and log in again.
I cannot see the menu on my phone. The menu opens from the button in the top-left corner.
Where are the tours that show where things are? At the bottom of the menu — “Help”. See Help and guided tours.
I found a bug or have an idea. Press “Report a Bug” at the bottom of the sidebar — see Report a bug.