Members, packages, coaches
Regular customers, their prepaid balances, memberships, packages and coaches live in Operations → “Courts”, sections “Members” and “Packages”; coaches are under “Setup” ▾ → “Coaches”.
Members and balances
Add a member
- In “Members” press “Add member”.
- Type the name, email and phone.
- If member prices apply, tick “Club member (member prices)”.
The member is linked to the ZeroScore account with that email, so they can book online and pay from their balance.
Top up or correct a balance
- Tap the member in the list.
- Enter the amount and a note (for example “Paid in cash / card at desk”), press “Apply”.
- To take money off the balance, use a minus sign.
Every movement is under “History”. Switch member prices on or off with “Give member prices” / “Remove member prices”.
Packages
The director lists what the centre sells in “Packages” (“Add package”):
| Type | What it is |
|---|---|
| Membership | Member court prices for a period, optionally with court hours included. Renewed by hand; a reminder goes out before it ends. |
| Hour pack | Court hours or visits paid in advance, used when booking. |
| Top-up | The customer pays one amount and gets more on their balance (a bonus). |
| Coach lesson pack | Lessons with a coach, paid to the coach directly; the centre only counts the lessons left. |
Sell a package at the desk by tapping the member in “Members”. Packages bought online and waiting for payment show in “Packages” — confirm one when the money has arrived.
Cancelling a package
Unused hours or lessons are lost and no money is returned automatically.
Coaches
- “Courts” → “Setup” ▾ → “Coaches”, press “Add coach”.
- Pick their sports and set the hourly rate players see.
- The email is optional: it links the coach’s ZeroScore account so they see their own bookings.
To let players pick a coach when booking, switch on “Show coaches on the booking page” (“Public page” or “Courts” → “Setup” ▾ → “Settings”).